What is Air Canada's Refund Policy?
Air Canada has a specific refund policy that depends on the type of ticket you purchased and the fare rules associated with it. Here are the key points you need to know about getting a refund from Air Canada:
Types of Tickets and Refund Eligibility
- Refundable Tickets: If you purchased a refundable ticket, you are generally eligible for a full refund. You can request this through Air Canada's customer service or their website.
- Non-Refundable Tickets: For non-refundable tickets, refunds are typically not available. However, in some cases, you might receive a travel credit for future use. Fees may apply for changes or cancellations.
- Special Circumstances: In the event of flight cancellations by Air Canada or significant schedule changes, you may be eligible for a full refund, even if your ticket is non-refundable. Other special circumstances, such as medical emergencies, may also be considered for refunds or credits.
How to Request a Refund
To request a refund, follow these steps:
- Visit Air Canada's Website: Go to the Air Canada website and log in to your account.
- Manage Bookings: Navigate to the "Manage Bookings" section to find your reservation.
- Refund Request: Follow the prompts to submit a refund request. Ensure you have all necessary information, such as your booking reference number and passenger details.
- Contact Customer Service: For personalized assistance or if you encounter issues online, call Air Canada's customer service at +1 877-560-6091.
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Processing Time
Refunds typically take a few days to process and appear in your account, depending on your payment method. It's important to check with Air Canada’s customer service for the most accurate timeline.
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