QuickBooks is a lifeline for businesses when it comes to managing finances, payroll, and accounting. However, like any software, it isn't immune to errors. One common issue users encounter is QuickBooks Error PS060. If you're facing this error, don't worry! In this article, we'll dive into what QuickBooks Error PS060 is, its general causes, and the step-by-step troubleshooting solutions to fix it.

What is QuickBooks Error PS060?

QuickBooks Error PS060 typically appears when there's an issue with the payroll service. The error message might read something like: "Current Enhanced Payroll Service is Unavailable" or "Payroll Service Error PS060." This error can disrupt your payroll processing, causing significant headaches, especially during payroll runs.

General Causes of QuickBooks Error PS060

Understanding the root cause of Error PS060 is crucial to fixing it effectively. Here are the most common causes:

  1. Expired Payroll Subscription: If your payroll subscription has expired or there's an issue with billing, you may encounter Error PS060.
  2. Internet Connectivity Issues: Poor or unstable internet connection can disrupt communication between QuickBooks and the Intuit servers.
  3. Outdated QuickBooks Software: Using an outdated version of QuickBooks can cause compatibility issues and trigger various errors, including PS060.
  4. Server Downtime: Sometimes, Intuit's servers might be down for maintenance, leading to temporary service interruptions.
  5. Incorrect Billing Information: If the billing information linked to your QuickBooks account is incorrect or outdated, it could cause errors.
  6. Security Software Interference: Firewall or antivirus software may block QuickBooks from accessing the internet, resulting in Error PS060.

Troubleshooting Solutions to Fix QuickBooks Error PS060

Now that we've identified the potential causes, let's look at the step-by-step solutions to resolve QuickBooks Error PS060.

1. Verify Your Payroll Subscription Status

The first step is to ensure that your payroll subscription is active and in good standing. Follow these steps:

  1. Open QuickBooks and go to the Employees menu.
  2. Select My Payroll Service and then click on Account/Billing Information.
  3. Sign in to your Intuit account to check the status of your subscription.

If your subscription has expired, you'll need to renew it. If it's active, proceed to the next step.

2. Check Internet Connectivity

A stable internet connection is essential for QuickBooks to function correctly. To verify your connection:

  1. Open a web browser and try to access a few websites. Ensure they load without issues.
  2. If your internet is unstable, try restarting your router or contacting your internet service provider.

3. Update QuickBooks to the Latest Version

Keeping QuickBooks up to date is crucial for smooth operation. Here's how to update your software:

  1. Open QuickBooks and go to the Help menu.
  2. Select Update QuickBooks Desktop.
  3. Click on Update Now and then Get Updates.
  4. Once the update is complete, restart QuickBooks.

4. Verify and Update Billing Information

Ensure that your billing information is accurate and up to date:

  1. Open QuickBooks and go to the Employees menu.
  2. Select My Payroll Service and then click on Account/Billing Information.
  3. Verify your billing information and update it if necessary.

5. Check Intuit's Server Status

Sometimes, the issue might be on Intuit's end. Check the status of Intuit's servers:

  1. Visit the QuickBooks Status Page to see if there are any ongoing outages or maintenance activities.
  2. If there is an outage, you may need to wait until the service is restored.

6. Configure Firewall and Security Settings

Ensure that your firewall or antivirus software isn't blocking QuickBooks:

  1. Open your firewall or antivirus software.
  2. Add QuickBooks to the list of allowed programs.
  3. Ensure that ports 80 and 443 are open.

7. Use the QuickBooks Tool Hub

The QuickBooks Tool Hub is a useful utility for troubleshooting common QuickBooks errors. Here's how to use it:

  1. Download the QuickBooks Tool Hub from the official Intuit website.
  2. Install and open the Tool Hub.
  3. Select Program Problems and then Quick Fix my Program.
  4. Follow the on-screen instructions to complete the process.

8. Contact QuickBooks Support

If none of the above solutions work, it might be time to contact QuickBooks Support for further assistance. They can provide more advanced troubleshooting and ensure your issue is resolved.

Preventing QuickBooks Error PS060

To avoid encountering Error PS060 in the future, consider these preventive measures:

  • Regular Updates: Keep your QuickBooks software and payroll service updated to the latest versions.
  • Monitor Subscription: Regularly check the status of your payroll subscription to ensure it's active.
  • Stable Internet: Ensure you have a reliable and stable internet connection.
  • Accurate Billing Information: Keep your billing information up to date to avoid any interruptions in service.
  • Security Settings: Configure your firewall and antivirus settings to allow QuickBooks access to the internet.

Conclusion

QuickBooks Error PS060 can be a frustrating obstacle, but with the right troubleshooting steps, you can resolve it quickly and efficiently. By understanding the causes and following the solutions outlined in this guide, you'll be able to get your payroll service back on track. Remember to keep your software updated and maintain accurate billing information to prevent future issues. If you ever find yourself stuck, don't hesitate to reach out to QuickBooks Support for help.